After years of creative execution from our dedicated team of trend-setters, Phia Salon has emerged as one of the most inspired upscale salon experiences in Columbus, Ohio. With an emphasis on collaboration and creativity, Phia has also become one of the most engaging salons for industry professionals to share ideas, talent, and knowledge.
Our clients and staff say it all. Their happiness has proven the success of the Phia Salon concept. We’ve blended the excitement, support, and development potential of larger companies and salons, with an entrepreneurial spirit of a small, locally-owned company. The result has been consistently recognized nationally among Salon Today's Salon 200.
Our partners, including Aveda, Davines, Pulp Riot, and Pravanna, and other retail partners, have been integral to the development of Phia Salon, our success, and commitment to our mission and to our clientele.
PROMISE TO our guests
We look forward to providing the best customer service, technical expertise, and products to help you achieve your vision. We want you to know what to expect before, during, and after your visit. The following standards outline our promises to you as our client.
Greetings & Communication
You’ll be welcomed into our upscale, yet down-to-earth salon environment. Your stylists will be in contact with you before, during, and after your visit to ensure you’ve received the best experience and service.
Before coming into the salon, your stylist will be in communication with you about goals for your service, and the salon will send you a virtual appointment confirmation (unless you choose to opt out). When you arrive, You will receive a thorough consultation where you can be completely candid, outlining your budget limitations, time constraints, goals, desires, frustrations, or concerns. You’ll then be given a written plan including expected outcomes, time estimates, and price. This plan forms the agreement for your service.
Service & Experience
Inspire us! Bring in photos, images, and textures to share with your stylist to spark creativity and inspiration.
We respect your time. Please let us know if your service begins more than 5 minutes after your scheduled time, or we need to meet a specific time frame.
Pamper yourself. Receive a Complimentary Optional Moment of Pampering (COMP) to center your being with every designer hair cut or color service. You can choose from a hand/arm massage, scalp/should massage, mini-facial, or anything with a icon on our menu.
We guarantee our work. Receive a complimentary adjustment within 10 days of service if the expected outcome is not delivered. Please contact us immediately if anything is not perfect.